EMT Knowledge Base
emt_knowledge_baseFull Description
Answers questions about EaseMyTrip policies, rules, and FAQs — for example cancellation rules, refund timelines, accepted payment methods, free cancellation, price lock, date change, tatkal, baggage, insurance, hotel check-in, EMT wallet, train documents, infant travel, visa, support contacts, and company info. This tool returns policy information only; it does not perform actions such as cancelling a booking or issuing a refund, which are handled by separate action tools. Set 'vertical' (flight/train/bus/hotel) when the question is clearly about one service type; leave it null for general questions.
Parameters (1 required, 1 optional)
querystringThe user's full question, used for keyword-based retrieval. Preserving the original wording and all keywords improves retrieval accuracy; spelling and grammar may be corrected (e.g. 'cancl my flght' → 'cancel my flight'). Multiple questions from one message can be combined into a single string separated by ' | '. Example: 'what is the refund policy for price lock'.
verticalThe travel vertical the question is about: 'flight', 'train', 'bus', 'hotel', 'holidays', or 'cabs'. Pass this when the user's question is clearly about one vertical. Leave null for generic questions like payment methods or refund timelines.
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