Norton

Productivityby Gen Digital Inc

Launched Feb 24, 2026 on ChatGPT

Stay protected while you chat. Norton brings real-time, AI-powered scam detection directly into your ChatGPT experience, powered by the Norton Genie AI anti-scam assistant. Share suspicious emails, texts, messages, images, or links for instant analysis and clear cyber safety guidance to help you avoid phishing, scams, and malicious content before you click. You can also ask everyday questions about security, privacy, identity protection, and device performance, and get trusted answers right where you’re already chatting.

4ChatGPT Tools

Gen Digital IncDeveloper

ProductivityCategory

Available Tools

Check a specific link, message, email, or number for scams

cybersafety.scam_check

Full Description

Use this when the user provides a specific artifact to evaluate for scam risk — a URL, domain, link, phone number, email address, sender ID, or pasted message text (SMS, email, or chat) — or when the user asks a follow-up about a previous scam check result in the same conversation (e.g., "What should I do?", "Is it safe to click?", "Tell me more about that link", protection advice, next steps).

Returns a scam_report widget with a scam verdict, key risk signals, recommended safety actions, a textual summary, and suggested follow-up intents.

Do not use for general cybersecurity questions without a specific artifact to evaluate (e.g., "My computer might have a virus", "How do phishing attacks work?", "Is public wifi safe?"). Route those to cybersafety.threat_advisor. Do not use for general privacy-exposure questions (e.g., "Is my data being sold online?", "Remove my info from people-search sites"). Route those to product.kb_support instead.

Parameters (2 required, 2 optional)

Required

localestring

REQUIRED. BCP 47 locale tag detected from the language the user is writing in. Derive this from the conversation, not from any system default. Examples: 'de' or 'de-DE' if the user writes in German, 'zh-CN' for Simplified Chinese, 'zh-TW' for Traditional Chinese, 'fr' or 'fr-FR' for French, 'ja' for Japanese. Use 'en-US' only if the user is genuinely writing in English.

user_messagestring

REQUIRED: The user's message verbatim (exact text as entered). Do not shorten, summarize, paraphrase, or convert to keywords. Example: "Is this link safe? https://bit.ly/3xYz"

Optional

artifactsobject

Structured entities extracted from the user's message. Populate when the message contains identifiable URLs, phone numbers, email addresses, SMS text, or sender IDs.

countrystring

ISO 3166-1 alpha-2 country code for the user's location. Example: "US"

Get cybersecurity threat advice and online safety guidance

cybersafety.threat_advisor

Full Description

Use this when the user asks about any cybersecurity threat, online safety concern, or digital privacy question — without providing a specific artifact to evaluate and without a specific Norton product context. Covers all general cybersecurity and digital safety topics: virus or malware suspicion, phishing awareness, ransomware response, account compromise, safe browsing habits, general threat-prevention advice, data-privacy exposure (e.g., "Is my data being sold online?", "How do I remove my personal info from people-search sites?"), online tracking and surveillance concerns, identity theft awareness, spam and scam-call prevention, child online safety, and password/credential security best practices.

Can respond with text-only guidance or route to a solution card widget with a recommended Norton security product.

Do not use when the user provides a specific link, phone number, email, or message to evaluate for scam risk; use cybersafety.scam_check instead. Do not use for Norton-specific product setup, troubleshooting, subscription management, feature how-tos, or Norton product recommendations; use product.kb_support instead.

Parameters (4 required, 1 optional)

Required

localestring

query_categorystring

REQUIRED. security = device/system protection threats (virus, malware, ransomware, hacking, public Wi-Fi risks, firewall, safe browsing). privacy = tracking, surveillance, or data exposure concerns not tied to a specific Norton product (e.g. "someone tracking me", "apps spying on me", "is my data sold online?", "remove from people-search sites"). identity = identity theft, credential compromise, or personal info exposure not tied to a specific Norton product (e.g. "identity stolen", "password leaked", "how to protect against identity theft"). none = does not fit a specific category.

Options:securityprivacyidentitynone

query_typestring

REQUIRED. immediate = active threat or incident the user needs help with now (e.g., "my computer has a virus", "I think I was hacked", "ransomware locked my files", "I accidentally gave my password to a phishing site"). concern = worried about a potential threat but no active incident (e.g., "how do I know if I've been hacked?", "is public Wi-Fi safe?", "is my data being sold online?"). informational = general cybersecurity or digital safety knowledge (e.g., "what is phishing?", "how does malware spread?", "how to remove personal info from data broker sites?", "how does identity theft happen?").

Options:immediateconcerninformational

user_messagestring

REQUIRED: The user's message verbatim. Do not shorten, summarize, or convert to keywords. Example: "My computer might have a virus. I clicked on a link in an email and now things are acting strange."

Optional

countrystring

ISO 3166-1 alpha-2 country code for the user's location. Example: "US"

Get Norton product support, troubleshooting, and setup guidance

product.kb_support

Full Description

Use this when the user asks about a Norton product specifically — including setup, installation, troubleshooting, subscription management, product comparisons, feature how-tos, or Norton product recommendations. Covers Norton-specific topics: Norton 360, Norton VPN, Norton AntiTrack, Norton Backup, Norton parental controls (Family), device protection plans, multi-device coverage, and Norton-powered identity or privacy features (e.g., Norton LifeLock, dark web monitoring, Norton PrivacyMonitor).

Can respond with text only or route to a solution card widget recommending a Norton product.

Do not use for general cybersecurity or digital safety questions that have no explicit Norton product context (e.g., "My computer has a virus" without mentioning Norton, "How does phishing work?", "What is ransomware?", "Is my data being sold online?", "Is public Wi-Fi dangerous?", "How to protect kids online?", "How to remove my info from people-search sites?"). Route those to cybersafety.threat_advisor instead. Do not use to verify suspicious links, phone numbers, or scam messages; use cybersafety.scam_check instead.

Parameters (4 required, 2 optional)

Required

localestring

query_categorystring

REQUIRED. security = Norton device/product protection features (Norton antivirus, malware scanning, Norton Backup, Norton device protection, multi-device plans, family plan, Android/iOS coverage, gaming performance). privacy = Norton-specific privacy features (e.g. "Norton AntiTrack", "blocking trackers via Norton", "Norton PrivacyMonitor", "data broker removal via Norton service"). identity = Norton-powered identity protection features (e.g. "Norton LifeLock", "identity alerts", "dark web monitoring", "Norton identity protection"). none = does not fit or off-topic.

Options:securityprivacyidentitynone

query_typestring

REQUIRED. immediate = Norton detected or blocked an active security threat and the user doesn't know what to do next (e.g. "Norton found a virus, what should I do?", "Norton blocked a threat, is my device safe?", "Norton detected ransomware"). product_support = product error, failure, or broken state the user needs help resolving (e.g. "Norton update failed", "Norton won't install", "can't activate Norton", "subscription renewal error", "Norton keeps crashing", "can't access my subscription"). concern = worried about Norton product coverage or feature gaps (e.g. "is Norton protecting me against X?", "worried about identity theft coverage"). recommendation = wants a Norton product or plan suggestion (e.g. "which Norton plan is best?", "what Norton product do you recommend?"). how_to = Norton product setup, configuration, or step-by-step instructions (e.g. "how to set up Norton backup", "how to enable Norton VPN"). informational = asking about Norton product features or how they work (e.g. "how does Norton AntiTrack work?", "what is included in Norton 360?"). none = off-topic, or should use cybersafety.scam_check or cybersafety.threat_advisor.

Options:immediateproduct_supportconcernrecommendationhow_toinformationalnone

user_messagestring

REQUIRED: The user's message verbatim. Do not shorten, summarize, or convert to keywords.

Optional

contextobject

kb_querystring

Optional: concise search keywords derived from user_message to improve retrieval.

Render Norton solution card

product.solution_card_get

Full Description

Retrieves a Norton solution card widget model for the given trace_id. Use only when product.kb_support or cybersafety.threat_advisor indicates ui_decision='widget' and widget_type='solution_card'.

Parameters (1 required, 1 optional)

Required

trace_idstring

trace_id returned by product.kb_support or cybersafety.threat_advisor

Optional

localestring

BCP 47 locale tag forwarded from the originating tool call

Links

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