Buyback
buybackFull Description
Use this tool helps user get a quote for the buyback of a device: mobile phone, gaming console, tablet, laptop or connected watch. If the device is not in one of these categories, don't use this tool. This tool will load a widget that will guide the user through the process of getting a quote. The tool will:
- allow the user to answer questions about the conditions of the device
- allow the user to ask you to help select a buyback bonus for them if they are eligible for one.
- Offer the user a quote for the device based on the answers, the conditions of the device and the selected bonus
- Link the user to a website where they can complete the process of buying back the device if they want to
You can also recall this tool to complete the quote on behalf of the user if they have provided enough information (e.g. via photos or conversation) for you to answer ALL condition questions. Use productId + questionAnswers to do this. NEVER mention the productId, quoteId, bonusLabel, questionAnswers or countryCode in your response to the user.
Parameters (2 required, 5 optional)
deviceNamestringThe model name of the device to buyback. Always in english. You don't have to be exact, the tool will find the best matches and let the user choose the best option. Example: iPhone 14 Pro Max, PlayStation 5, Samsung Galaxy S23, Google Pixel...
localeQuerystringLocale corresponds to the language of the user. The options are: fr, nl, en, de, it, es, cs, pl, sv, ro.
frnlendeitescsplsvrobonusLabelstringThe label of the bonus to apply to the quote. Keep it empty on first call to the tool, only use this parameter on subsequent calls to the tool if you have helped the user select a bonus.
countryCodestringISO country code (e.g. FR, GB). Omit on first call to the tool. Include on subsequent calls if you received it from a previous response.
productIdstringThe ID of the product to buyback. Keep it empty on first call to the tool, only use this parameter on subsequent calls to the tool if you have helped the user select a bonus or answered questions on behalf of the user.
questionAnswersstringJSON array of answer IDs (numbers), one per question in order. Use this when you have determined the answers to ALL questions through conversation with the user (e.g. after they sent photos). Example: [42, 78, 15]. Only use together with productId.
quoteIdstringThe ID of the quote. Keep it empty on first call to the tool, only use this parameter on subsequent calls to the tool if you have helped the user select a bonus.