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RT (Request Tracker)

Rtby Best Practical Solutions, LLC
Launched Mar 31, 2026 on Claude

Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.

17Claude Tools
Best Practical Solutions, LLCDeveloper
RtCategory

Use Cases

rtrequest-trackerticketinghelpdeskbestpractical

Available Tools

RT (Request Tracker) provides 17 tools on Claude.

add_commentadd_replycreate_ticketget_attachmentget_current_userget_queueget_queue_fieldsget_ticketget_ticket_attachmentsget_ticket_historyget_ticketsql_grammarget_transactionlist_queueslookup_usersave_attachmentsearch_ticketsupdate_ticket